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Frequently Asked Questions

Can you please send my certificate directly to the court?

Texas state regulations require completion certificate be delivered to you. Courts will not accept a certificate on your behalf and will return the certificate to our office. Please be sure when you register to enter your mailing address and not the address of the court.

Can I get another copy of my completion certificate?

Absolutely. If your completion certificate was lost on delivery, the court lost record and state they never received it, or whatever the case may be, you can absolutely get another copy of a completion certificate. Please contact our support center on information to obtain a duplicate certificate.

Do I have to take a final exam?

No. There is no need to sweat and build up anxiety to pass a final. We have made our online course process easier by having unit or chapter quizzes. Texas law does require a passing score of 70%, but there is no comprehensive final at the end of the online course.

How can I contact someone if I need assistance? has a licensed instructor, support agents and technical support personnel available 24 hours a day, 7 days a week for your convenience. Our toll free customer service line is (800) 930-8329.

What is the refund policy?

A student may request a refund for cancellation of the online course within 30 days from the time of registration for a full refund less eight dollar processing charge via in writing. If a student chooses to cancel the online course, Defensive Driving Texas at its discretion, shall issue a refund less eight dollars. If a student has not completed the course after 180 days from registration, the enrollment will be cancelled by Defensive Driving Texas and the student will not be eligible for a refund. Defensive Driving Texas will remit payment to customer via original purchase method.

Payment methods?

Defensive Driving Texas accepts Visa, MasterCard, American Express, and Discover credit and debit cards. We are also now accept payment through PayPal. Money orders are also accepted; please mail to Defensive Driving Now, PO BOX 1062, Round Rock, TX 78680. To pay over the phone, please contact our support center at (800) 930-8329.

How long is your Texas Defensive Driving course?

Texas law requires all driver safety courses be 6 hours in length however the breakdown of time is 5 hours of coursework and 1 hour of mandatory break(s). So really it is a 5 hour defensive driving course! And remember you can log in and out as you see fit. No need to complete the entire course in one sitting.

Do I have to use the same computer or device to complete the course?

No. That is the beauty of an online course, you have access anywhere you have an internet connection. You are not limited to a device or location. Defensive Driving Texas allows you to log in and out as your schedule demands. Your progress is automatically saved so when you do log back in, you pick up right where you logged out previously. It really is that simple.

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